Contact and Help Centre

Of course! Our dedicated team of parts specialists are on hand to answer any queries you may have and help you find the right part for your vehicle.

You can contact our advisors by any one of the following methods:

• Live chat: Click here!
• Submit a Web Enquiry: Click here!
• Telephone: 01604 666 711
• Email: sales@onlineautomotive.co.uk

Please have the vehicle registration number and/or VIN of your vehicle available so that we can identify the correct parts for you.

Unless you have requested an untracked service, such as Royal Mail, all orders will have a tracking number that you can enter on the courier service website to view the status of your order.

We aim to send you your tracking information within 24 hours of placing your order via email, SMS or both.

If it has been more than 24 hours since you placed your order and you still haven’t received your parcel tracking information please get in touch.

The first thing we recommend is to check the status of the order with the chosen courier using the tracking number we have provided you.

Unless you have requested an untracked service (eg. Royal Mail), we aim to send you your tracking information within 24 hours of placing your order via email, SMS or both.

If it has been more than 24 hours since you placed your order and you still haven’t received your parcel tracking information please get in touch.

Please be aware, orders placed after 3:00pm and at weekends and Bank Holidays are dispatched as soon as possible on the next working day.

If you have a query about an order placed through eBay, you must use eBay’s messaging system where our dedicated team will be happy to assist and respond directly.

To contact us via eBay, locate your order in your Order History on the eBay website or app and select "Contact Seller".

All orders placed between Monday and Friday, before 3:00pm, are processed and dispatched by our team on the same day.

Orders placed after 3:00pm and at weekends and Bank Holidays are dispatched as soon as possible on the next working day.

This will depend on the shipping service that you have selected when placing your order.

After dispatch, all products shipped with courier services are expected to be with you within 24 hours to the UK mainland and up to 3-5 working days for deliveries to the Offshore Islands and Highlands.

For items dispatched using Royal Mail, we use the Royal Mail 24 service to get your products to you as quickly as possible.

On very rare occasions couriers can encounter unexpected delays in delivering your parcel to you, if your parcel has not arrived when expected please use the tracking information provided for the latest update from the carrier directly.

Provided your order is placed before 3:00pm our team will process and dispatch your order the same day.

Yes! As a minimum, we will provide you a 12 month warranty on all items purchased from us unless otherwise stated within the details of the product itself.

In the event that you wish to return an item to us, please get in touch with our team who will be happy to facilitate this for you.

Please ensure that, where possible, the product is sent back to us in re-sellable condition and in its original retail packaging to assist in a speedy returns process.

For clarity this means:

• The product must be unused
• The packaging is unopened (where possible)
• There is no dirt, grease, oil or any other liquid on the returned product or its packaging
• Nothing has been stuck to or written on the packaging
• All packaging must appear "as new"
• The goods have not been received damaged

If, when you receive your order, the packaging or products appear damaged you must refuse the delivery and the item(s) will be returned to us automatically.

Our team check every order to ensure that the parts you have ordered for your vehicle are correct, if you choose not to provide us with your vehicle information or wish to proceed with your order when we have advised the part is not correct, we regret that we are unable to accept the item for return in these instances.

The cost to return items to us is at the customer's expense, unless otherwise stated by one of our team.